Privacy Policy

Privacy and Confidentiality

Ensuring Client Privacy and Confidentiality

To provide required services, Community Options needs to collect highly personal client information including client name, address, demographic details and health particulars. Community Options is committed to protecting privacy and confidentiality of clients. We ensure that client information is collected, stored and used in accordance with statutory obligations.

Community Options only collects information relevant to required services. Information clients provide to us, or is provided to us with their consent by other parties, will be treated in the strictest confidence and will be used only for the purpose it was collected. Clients can also change or withdraw their consent at any time.

Client personal information will not be released to a third party without their permission except if required by law. The release of information without consent might occur when the health or wellbeing of a person is threatened or there are other strong public interest reasons for information to be released. If these circumstances occur we will endeavour to contact the person, prior to the release of information, and advise that such a request has been made.

As a condition of receiving Government funding to provide support services, Community Options is required to provide the Government with data in relation to the type and volume of services we provide and characteristics (e.g. age, gender, ethnicity, etc.) of people who receive these services. This data is provided in a format that does not allow the individual to be identified. Clients can request to have their data withheld from these collections. If you have questions or concerns about these data collections, or would like further information, you can discuss this with us.

Accuracy of Information

Community Options will seek to maintain accurate records.

Storage of Client Information

Community Options will ensure the security of client personal information. Client personal information is stored electronically in our database and/or paper files. We take measures to ensure the integrity of our systems and to secure and protect client information. We safeguard client information on secure systems and have implemented appropriate security controls to protect the information. All staff employed by Community Options are also required to sign a confidentiality agreement.

Access to Information We Hold about Clients

Clients can ask to see the information we hold about them. If such a request has been made, we will make this information available within 10 business days of receiving the request. If access cannot be granted as required by law, we will inform the person about a reason for access denial within 10 business days. Access can be denied for a number of reasons, such as where access to the record would contravene a law or a court order or access to records will constitute a significant risk to life or physical, mental or emotional health of an individual, whether a client or another person.