About Us

Community Options’ vision is for older people, people with disabilities and their families and friends to live good and full lives. We believe that this can be achieved through the person continuing to be a contributing and valued member of their community. To do this we aim to support people to maintain relationships, roles and connections to enhance the opportunities for people to enjoy life.

We spend time getting to know the individual, their families and other important people in their lives. This assists us to understand their life and who is involved. We work closely with individuals and people around them to ensure we provide supports that will enhance opportunities for a good life.

By focusing on how best to support individuals to extend their abilities, to continue to live in their own homes and to have valued roles, we aim to get away from support that is merely functional or unconnected to their real needs. Our aim is to provide support in ways that build relationships, enhance skills and capacities and helps the person to have a good ordinary life within the community.

The five principles that govern the way Community Options provides services

• Supports focus on strengthening and reflecting the usual or natural relationships around the person
• The voice of families and individuals in determining the type and nature of support is recognised and strengthened
• Supports connect people with their community, their activities and their lifestyles
• Supports are structured, planned and delivered in ways that are “user friendly”
• People and families are not be labelled through their interaction with the service system

Our service commitment to you

When you use the services provided by Community Options you can expect to:

• Be treated with courtesy and respect
• Have your personal beliefs and privacy respected
• Be informed of the range of services provided by Community Options
• Be informed of services provided by other organisations that may be of assistance
• Select the services you wish to use
• Be informed of you rights and responsibilities
• Have a person of your choice (eg an advocate, family member or friend) assist you in your dealings with Community Options
• Have access to interpreter services
• Have access to your records and be informed as to how information may be used
• Comment on services provided